Privacy Policy for “Elite Palace Complex” Application

Last Updated: 9-05-2025

At Elite Palace Complex, we are committed to protecting your privacy and ensuring the
security of your personal information. This policy explains how we collect, use, and share your data
when you use the application, along with your rights and how you can exercise them.

1. Data We Collect

When you use our application, we may collect the following information:

1.1 Personal Information

• Email Address: For communication about billing notifications, account updates, and installment
reminders.

• Geolocation: To ensure accurate generation of QR codes used for managing visitor access to the
complex.

• Biometric Data: Such as facial recognition to ensure secure access to the application and
maintenance requests.

1.2 Technical Information

• Device Information: Including the type of device, operating system, and unique identifiers.

• Usage Data: Your browsing activity within the app, such as visited pages and time spent on each
section.

2. How We Use Your Data

The data collected is used for the following purposes:

• Account Management: To update and modify your personal information and process your
requests.

• Visitor Notifications: To send and activate digital QR codes ensuring safe and convenient guest
entry.

• Maintenance Requests: To provide a secure and fast tool for submitting and handling
maintenance requests.

• Communication: To keep you informed about updates and exclusive offers through notifications
or emails.

3. Data Sharing with Third Parties

We keep your personal information confidential and only share it under the following circumstances:

• Maintenance Providers: To handle maintenance requests submitted through the app.

• Electronic Payment Providers: To facilitate secure payment transactions through the application.

• Security Purposes: When sharing QR codes with guards to ensure visitor entry safety.

4. Data Security

We employ state-of-the-art encryption technologies to ensure your personal information is protected.
However, complete data security cannot be guaranteed.

5. Your Rights as a User

• Access Your Data: You can review your stored personal data through the app.

• Modify or Delete Data: You have the right to update or request the deletion of your data via the
app settings or by contacting us.

6. Children’s Privacy

Our application is not intended for children under the age of 13, and we do not knowingly collect
personal data from them.

7. Updates to the Privacy Policy

This policy may be updated periodically. You will be notified of significant changes through updates in
the app or via email.

8. Contact Us

If you have any questions or requests regarding this privacy policy, please contact us at:

ceo@lamassuae.com